This Privacy Policy explains how Orviq Technologies, trading as Snap It ("Snap It", "we", "us"), collects and uses personal data through the website, account service, and current hosted macOS application. Earlier Gemini/BYOK software is not the current Mac release.
Release draft updated 23 September 2026. Public downloads and live paid checkout remain closed. Final retention schedules, processor arrangements and policy approval remain launch requirements; this draft is not a completed compliance assessment.
Who controls your data
Orviq Technologies is the controller of account, subscription, support, security, and website data described below. Our business address is 46 Goldsmith Avenue, London, E12 6QD, United Kingdom. For privacy requests, email contact@hellosnapit.com. Applicable data-protection registration details will be published if registration is required.
Data we process
- Waitlist data: email address, preferred platform, consent record, verification status, signup source, and the version of this policy accepted.
- Account data: name, email address, password hash, verification status, account identifiers, plan, and session records.
- Billing data: Stripe customer, price, subscription, and status identifiers. We do not receive complete card numbers.
- Operational records: usage and AI-cost accounting, request identifiers, error categories and security events. The hosted gateway also stores task/answer receipts for request recovery and duplicate protection; these are separate from analytics logs.
- Support data: messages and attachments you choose to send to us.
- Screen and voice context: only when you invoke a Snap It feature that needs it, as described below.
Screen, accessibility, and microphone context
Microphone audio is transcribed on your Mac and is not uploaded by the current app. Questions, dictation-cleanup text and requested drafts are sent to Snap It’s authenticated Supabase gateway for OpenAI processing. Ordinary dictation does not capture the screen. Dictation may keep local audio checkpoints and recoverable drafts until transcription and cleanup complete; do not assume all local audio or drafts disappear when you release the shortcut.
Screen help requires separate consent. With all-display screen-help consent enabled, each TALK hotkey press captures downsized images of all connected displays, including for general questions; saying “text only” discards those images before upload. Screen-aware drafting has a separate opt-in and uses a target-window image. Snap It does not capture the screen while idle or save raw screenshots as local image files. Hide sensitive content before requesting screen help; do not rely on automatic redaction.
DO permissions are separate and revocable. An explicitly requested selected-window task may send fresh images and visible controls from that window through the gateway. Scoped folder operations can share selected filenames, playback requests can share song/search metadata, and app-building requests can share generated source and compiler diagnostics. Approval for one task is not permission to access every app or file.
Hosted AI, local records and connections
No customer Gemini API key is required. The current Mac app uses Supabase for authentication and its hosted gateway, and OpenAI for reasoning, cleanup and drafting. Recent conversation is held in memory for up to four question/answer pairs and expires after five minutes of inactivity. Saved memories, recoverable dictation drafts, dictionary entries, file-move recovery journals and generated projects are separate local records. Account sessions use macOS Keychain.
Optional Google connections are handled by the gateway and are separate from ordinary TALK. Creating a Sheet sends the approved findings to the connected Google account. Disconnecting or deleting Snap It does not delete a Sheet you created. Failed revocation is not proof that Google access has ended; previously disconnected or incomplete grants may need removal in your Google account.
Hands-free conversation and spoken answers
Hands-free conversation starts only when you explicitly enable it for that session. It reopens the microphone between answers and sends locally transcribed text after a speech pause; nearby speech may also be transcribed. It does not take background screenshots or start automatically. The microphone pauses while Snap It speaks. Escape, a spoken end-conversation command, inactivity, sleep, session switching, errors or session limits stop it. This is turn-based conversation, not a full-duplex audio service.
Spoken answers use Apple’s on-device voices. Serena Premium is an optional voice downloaded from Apple in System Settings; Snap It saves the choice locally. Selecting a voice does not enable listening or send answer text to a hosted speech service.
Website demonstrations
The homepage scenes are scripted illustrations, not access to other browser tabs or your computer. Its optional microphone button uses the browser’s speech service, which may process audio remotely. This is different from the Mac app’s local transcription. Listening starts only after you press the button and stops after one phrase, on chapter change, or when stopped; play buttons work without microphone access.
Why we process data
- To verify your waitlist request and send the launch or download-availability email you asked for, based on your consent.
- To create and secure your account, provide downloads, and deliver requested product features under our contract with you.
- To process subscriptions and maintain billing records under our contract and legal obligations.
- To prevent abuse, investigate incidents, protect users, and improve service reliability based on our legitimate interests.
- To send marketing only with consent where consent is required. You may opt out at any time.
- To comply with tax, accounting, consumer-protection, and lawful government requirements.
Required information and automated decisions
An email address, platform preference, consent, and email verification are required to join the launch waitlist. Joining the waitlist does not create a Snap It account. An email address, password, and verification state are separately required to create and secure an account. Billing information is required only for a paid plan. If you do not provide required account information, we cannot create the account or provide protected downloads. Snap It does not use account data to make solely automated decisions that produce legal or similarly significant effects. AI responses and proposed computer actions are product outputs for you to review, not decisions about your eligibility, employment, credit, health, insurance, or legal rights.
Website cookies
The public landing page and waitlist form do not require cookies. The waitlist offers an optional 30-day confirmation fingerprint in local storage, off by default. When you sign in, the website uses two essential HTTP-only authentication cookies. Signup and password-reset pages may use temporary session storage between steps. We do not currently use advertising, analytics, or cross-site behavioural tracking cookies. Read the Cookie Policy for names, purposes, durations and removal controls.
Who receives data
Supabase provides Mac-account authentication and hosted gateway/data services. OpenAI processes hosted AI requests. Resend delivers Mac-account authentication email. Google Cloud hosts the website and older waitlist service; Google also receives operations you authorize through connected services. Stripe processes subscription payments when enabled; live payments are currently closed. Apple supplies optional local voice downloads. Browser speech providers may process audio from the optional website demonstration. We may disclose information where required by law, to protect rights and safety, or in a corporate transaction subject to appropriate safeguards. We do not sell personal data or use screen or microphone content for advertising.
International transfers
Our providers may process data outside your country. Where required, we rely on adequacy decisions, approved contractual safeguards, or another lawful transfer mechanism. Provider locations and safeguards will be recorded in our production subprocessor register.
Retention
- Screen captures are not stored as raw image files by the app. Mac microphone audio stays local; dictation recovery checkpoints can persist until processed or removed.
- Waitlist records: used for verification and the launch notifications you requested. You can withdraw consent through support. The retention and cleanup schedule must be finalized before launch; this draft does not claim a verified automatic 30-day purge.
- Account and entitlement records: retained for service operation until confirmed deletion, subject to necessary legal records and provider backups.
- Hosted answer receipts: the text of an answer, and any task proposal it contained, is removed automatically by a scheduled daily job once the request is more than 30 days old. What remains is the request’s own identifiers and its token and cost accounting, which we keep as billing records. Provider backups are outside this schedule.
- Authentication challenges: until used or expired, then removed under operational retention schedules.
- Security and operational logs: depend on provider configuration and incident requirements. A uniform 90-day automatic purge has not been verified.
- Billing and tax records: for the period required by applicable law.
- Support correspondence: retained as needed to handle your request and applicable obligations. The documented support-retention schedule remains part of final policy review.
Account deletion and data export
Use Settings → Account → Delete account and app data, or email contact@hellosnapit.com from your account address. Linked subscription cancellation must be resolved before completion. On confirmed deletion, the hosted account and linked task/answer records are removed; the app clears its session, that account’s memories/device grants and all shared dictation drafts/dictionary entries on this Mac. Non-identifying aggregate usage and a hashed completion receipt remain. A pending request is not completed deletion; use Check deletion status after an interruption. Your files, generated projects, recovery journals, external Sheets and other devices’ local data are preserved. Provider logs, backups and legally retained payment records have separate requirements. See the deletion guide.
Contact support for a portable export of account data we control, including hosted receipts where applicable. There is no verified one-click export for the hosted release. Signing out, uninstalling or deleting a Mac account does not erase a separately billed older website account. We verify ownership before handling broader requests.
Your choices and rights
You can withdraw waitlist consent at any time by using the unsubscribe option in a launch message or emailing contact@hellosnapit.com. Depending on where you live, you may also have rights to access, correct, delete, restrict, object to, or receive a portable copy of personal data. We may verify your identity before completing a request. You may also complain to your local data-protection authority; UK users may contact the Information Commissioner's Office.
We do not discriminate against users for exercising applicable privacy rights, and we do not sell or share personal information for cross-context behavioural advertising.
Security
Controls include encrypted transport, provider-managed password hashing, short-lived sessions, rate limits, macOS Keychain and scoped automation permissions. Hosted account data is restricted to authorized service and administrative access; browser clients do not receive administrative credentials. These controls are not a guarantee of complete security or a security certification. Report suspected vulnerabilities to contact@hellosnapit.com without sending passwords, API keys or sensitive screenshots.
Children
Snap It is not directed to children under 13, or a higher minimum age where local law requires it. We do not knowingly collect a child's personal data without the authorization required by law.
Changes
We may update this policy as the product or law changes. We will update the effective date and provide additional notice when a material change requires it.
Contact
Orviq Technologies, trading as Snap It
46 Goldsmith Avenue
London, E12 6QD
United Kingdom
Privacy: contact@hellosnapit.com
General support: contact@hellosnapit.com