Release draft updated 23 September 2026. Live subscriptions are not on sale yet; test payments do not charge real money. This policy must be approved with the live billing workflow before sales open.
Cancel anytime
When paid subscriptions are available, you may cancel through the billing portal linked from your account. Access normally continues until the end of the current paid period and the subscription will not renew. If the portal is unavailable, contact contact@hellosnapit.com. We will provide a written confirmation where required.
First-purchase guarantee
You may request a full refund of your first Snap It subscription payment within 14 calendar days of purchase by contacting contact@hellosnapit.com from your account email. This guarantee applies once per customer. Support must confirm both the refund and the end of paid access. Your account then returns to Free, with up to 20 successful messages per calendar month subject to the shared free-user AI pool. A refund does not reset usage already consumed.
Renewals and billing errors
Renewal charges are non-refundable except where law requires otherwise. Contact us within 14 days if there is a duplicate charge, billing error, or verified service defect. We may issue a full or partial refund after review. A partial refund does not cancel access for the current paid period.
Consumer rights
This policy does not limit mandatory cancellation, cooling-off, refund, or digital-content rights that apply where you live. If you request immediate access during a statutory cancellation period, the consequences will be explained at checkout where required.
Included AI allowance
The current Mac plans include the accounted AI-cost allowance shown on Pricing. No customer Gemini key is required and Snap It does not add automatic AI overage charges. Unused allowance is not cash and does not roll over. Charges from unrelated third-party services remain subject to those providers’ billing policies.
Contact
Orviq Technologies, trading as Snap It
46 Goldsmith Avenue
London, E12 6QD
United Kingdom
Billing: contact@hellosnapit.com