These Terms form an agreement between you and Orviq Technologies, trading as Snap It ("Snap It", "we", "us"), for the Snap It website, account service, and hosted macOS application. The current release target is Apple Silicon on macOS 14 or later; Intel Mac and Windows downloads are not available for this launch.
Release draft updated 23 September 2026. Live paid checkout and public downloads remain closed. Final policy, operational and release approval is still required.
Eligibility and acceptance
You must have legal capacity to enter this agreement and meet the minimum age required in your country. By creating an account, accepting these Terms, downloading the app, or using Snap It, you agree to these Terms, the Privacy Policy, and the Acceptable Use Policy.
Waitlist and launch communications
Joining the waitlist records your request to receive Snap It launch and download-availability email. You must verify the email address and may withdraw consent at any time. A waitlist place does not create an account, guarantee beta access, reserve a paid plan, or promise a launch date or download for a particular operating system. Any download will be made available only after the relevant build passes our release checks and may require a separately verified Snap It account.
Your account
Provide accurate information, keep credentials secure, and notify contact@hellosnapit.com of suspected unauthorized access. You are responsible for activity under your account unless applicable law says otherwise. We may suspend access to protect users, investigate abuse, comply with law, or address a material breach.
Licence
Subject to these Terms and your plan, we grant you a limited, personal, revocable, non-exclusive, non-transferable licence to install and use Snap It on supported devices. You may not copy, sell, sublicense, rent, reverse engineer where prohibited by law, bypass plan or security controls, remove notices, or use the software to create a competing service through systematic extraction.
Hosted AI and optional connections
The current Mac app uses Snap It’s authenticated Supabase gateway and OpenAI. No customer Gemini API key is required. Microphone audio is transcribed on your Mac; text and consented screen context are sent for hosted processing as explained in the Privacy Policy. Optional Google connections are separate, explicitly authorized integrations such as creating a Sheet, not a requirement for ordinary questions.
AI guidance and automated actions
AI output may be inaccurate, incomplete, delayed, or unsuitable. Verify important information and results. Snap It is not professional medical, legal, financial, safety, or emergency advice.
Guidance and execution are separate modes. Explicitly authorized features may move the pointer, click, scroll, or type. Remain present, review confirmation prompts, and stop automation if behaviour is unexpected. Do not use automated actions for payments, security changes, destructive operations, regulated decisions, or safety-critical systems unless the product expressly supports that workflow and you independently verify every step.
Plans, free access, and billing
Free includes up to 20 successful AI messages per calendar month, subject to capacity in the shared $5 free-user AI-cost pool. It is not a guarantee that every user can use all 20. Pro is $12 USD per month and includes $3 in accounted AI cost per paid billing month; Ultimate is $20 USD per month and includes $5. Paid allowances are separate from the free pool. They are not cash, credits redeemable for money, or a guaranteed message count. Complex requests can use more allowance. Paid allowance resets with the verified billing period and does not roll over. Requests pause when the remaining allowance cannot cover a request. There are no automatic overage charges; rate and safety limits also apply.
Live subscriptions are not on sale yet. When enabled, Stripe processes subscription payments and any applicable tax must be shown before checkout. Subscriptions renew monthly until cancelled. Scheduled cancellation normally keeps access through the paid period; immediate cancellation ends it. Failed or unverified payment does not grant paid access. Refund rights are described in the Refund Policy and do not limit mandatory consumer rights. A service or payment-provider outage may temporarily prevent requests or plan verification; contact support rather than making a duplicate purchase.
Product changes and availability
Snap It is evolving software. Features may differ by operating system, application, model provider, plan, or version. We may change or discontinue features, limits, or supported systems. For material changes to a paid service, we will provide notice where reasonably possible or legally required.
Your content
You retain rights in content you provide. You authorize Snap It and the providers you configure to process that content only as needed to deliver, secure, and support the requested service. You confirm you have the rights and permissions required to process any third-party content you expose to Snap It.
Our intellectual property
Snap It, its software, site, branding, and original assets are owned by Orviq Technologies or its licensors. Except for the licence above, no rights are transferred to you. Feedback may be used to improve Snap It without obligation to you.
Acceptable use
You must follow the Acceptable Use Policy. You may not compromise systems, evade authorization, violate privacy, infringe rights, distribute malware, manipulate others, or use Snap It for unlawful or harmful activity.
Disclaimers
To the maximum extent permitted by law, Snap It is provided "as is" and "as available" without warranties that it will be uninterrupted, error-free, or fit for a particular purpose. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
Liability
Nothing limits liability that cannot legally be limited, including liability for fraud or fraudulent misrepresentation. Otherwise, to the maximum extent permitted by law, Orviq Technologies is not liable for indirect, incidental, special, consequential, or lost-profit damages, loss of data, provider charges, or actions taken in reliance on AI output. Our aggregate liability relating to a paid service will not exceed the amount you paid us during the 12 months before the event giving rise to the claim.
Termination
You may stop using Snap It, cancel billing, and delete your account at any time. We may terminate or suspend access for a material breach, legal requirement, security threat, or discontinued service. Provisions that by nature should survive termination will survive.
Account deletion and export
You may request account deletion and a portable export of account data we control as described in the Privacy Policy. The hosted gateway stores task/answer receipts and usage records; do not assume it never receives or stores AI output. Billing, tax, fraud-prevention, dispute, security and provider backup records may have separate retention requirements. The deletion guide explains local files, Google connections and delayed completion. Signing out or uninstalling is not account deletion.
Governing terms
These Terms and any non-contractual dispute or claim arising from them are governed by the laws of England and Wales. If you are a consumer, this choice does not deprive you of mandatory protections in your home jurisdiction, and you may bring proceedings in any court available to you under applicable consumer law. If you use Snap It for business purposes, the courts of England and Wales have exclusive jurisdiction over disputes relating to these Terms.
Changes
We may update these Terms. Material changes will be notified through the app, website, or account email when required. Continued use after the effective date means you accept the updated Terms, unless law requires another form of consent.
Contact
Orviq Technologies, trading as Snap It
46 Goldsmith Avenue
London, E12 6QD
United Kingdom
Legal: contact@hellosnapit.com
Billing: contact@hellosnapit.com
Support: contact@hellosnapit.com