1. Your Mac account
Create and verify your account, then use the same email and password in Snappy → Settings → Account. An older website-only account or waitlist confirmation is not automatically a Mac account. Never send your password or verification code to support.
2. Install only the approved release
When downloads open, use the official signed, notarized ZIP. Do not disable Gatekeeper or bypass a security warning. If macOS blocks the app, stop and contact support with the exact warning and your macOS version. Signing in today does not unlock an unreleased build.
3. Choose permissions
Microphone permission enables local transcription. Screen Recording permission and the app’s separate screen-help consent enable visual questions. Accessibility and task-specific approvals enable supported actions. Grant only what you need; permissions can be revoked in System Settings. No permission grants universal control.
With all-display screen help enabled, a TALK hotkey press captures downsized images of all connected displays, even for a general question. Say “text only” to discard those images before upload. Hide sensitive content first. Ordinary dictation does not capture the screen. Read the data flow before enabling screen help.
4. Ask, dictate, stop
Hold Option + Space, speak, and release to ask. Control + Option + D is the hold-to-dictate shortcut: focus an editable field, hold while speaking, then release. Escape pauses dictation and preserves a recoverable draft. Use the task’s Stop control or Escape to interrupt supported tasks. Approve the displayed scope before any action; never assume a web demonstration is a completed real task.
5. Spoken answers
Answers use Apple’s local voices. For an optional British English voice, download Serena Premium through System Settings → Accessibility → Read & Speak (Spoken Content on older macOS), then select it in Snappy → Settings → Voice. Existing build 45 uses these manual steps. Download availability and labels depend on macOS. Selecting a voice does not enable the microphone.
Usage and billing
Free provides up to 20 successful messages per calendar month while the shared free-user AI pool has capacity. The planned Pro and Ultimate subscriptions include separate $3 and $5 accounted AI-cost allowances per paid billing month. These are not guaranteed message counts or cash balances. There are no automatic overage charges. Read all plan limits and check your account for available usage information.
If something goes wrong
- No email: check spam and the address you entered. After a timeout, check your inbox before requesting another code.
- Forgotten password: use password recovery. Sign in again on your devices after a successful reset.
- No microphone or screen context: check System Settings permissions and the app’s own consent setting. Do not repeatedly reinstall or reset all permissions.
- Limit reached: check the reset date. Free capacity is shared; paid allowance is separate. A larger task may need more remaining allowance. Do not buy again to fix an uncertain payment or outage.
- Disconnected Google service: review Google’s third-party connections. A failed revocation is not proof that access ended. Created Sheets are not deleted by disconnecting.
- Interrupted deletion: use Check deletion status. Signing out or uninstalling is not deletion; read the deletion guide.
What is not in the current signed app
The new PDF workspace and automatic voice-setup prompt are prepared in source but are not in installed build 45. Their versioned, signed update and installed verification are deferred. This page does not promise full computer control, universal app compatibility or full-duplex voice conversation.
Contact support
Email contact@hellosnapit.com with your app version, macOS version, what you tried and the exact error text. Do not include passwords, verification codes, API keys, private documents or unredacted screenshots. The same address accepts billing, privacy, deletion and security requests.